In Westerville, we control our destiny. In June 2012, when a powerful windstorm blew in and out of town in less than 30 minutes, leaving destruction all over the Columbus Region, city services sprang into action before the storm had even fully cleared. By the end of the weekend, with an estimated two million people in the storm’s path, Westerville crews had restored service and removed dangerous storm debris. This is just one example of the many benefits provided by municipally owned and operated utilities.
The Westerville Electric Division is the only municipally owned and operated suburban electric provider in the Columbus Region. The division is staffed 24 hours a day, seven days a week, in order to provide immediate response to outages and other customer problems.
Public Service Department
Activities in the Service Department include street maintenance, environmental maintenance, fleet maintenance, and utilities. Four divisions work interdependently to maintain the city's infrastructure (streets, water and sewer lines, storm sewer).
The city-owned facility has the capacity to produce 7.5 million gallons of water daily for its customers. Plant personnel are happy to answer any questions regarding water quality, pressure, and efficiency.
Utility Billing, a division of the Finance Department, is responsible for meter reading, billing, collection, and customer service to approximately 16,000 accounts with utility services for electric, water, sewer, and refuse.